Communication and Conflict Management: A Handbook for the New Department Chair (PDF Digital Download)

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills: Active listening Supportive communication Receiving, evaluating, and acting on complaints Building […]

Communication and Conflict Management: A Handbook for the New Department Chair (Print)

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills: Active listening Supportive communication Receiving, evaluating, and acting on complaints Building […]

Comprehensive Fundraising Campaigns: A Guide for Presidents and Boards (PDF Digital Download)

Update your approach to running a modern comprehensive campaign. This book will ground board members, presidents, vice presidents for advancement, deans and other critical stakeholders with an objective and comprehensive understanding of what it takes to achieve higher levels of success in a campaign. Learn specific strategies to: Adapt your campaign to new economic and […]

Comprehensive Fundraising Campaigns: A Guide for Presidents and Boards (Print)

Update your approach to running a modern comprehensive campaign. This book will ground board members, presidents, vice presidents for advancement, deans and other critical stakeholders with an objective and comprehensive understanding of what it takes to achieve higher levels of success in a campaign. Learn specific strategies to: Adapt your campaign to new economic and […]

Evacuation Planning Procedures for Study Abroad Emergencies (PDF Digital Download)

Recent world events underscore the importance of planning for the most extreme circumstances: the earthquake in New Zealand, the tsunami and nuclear crisis in Japan, and political unrest in the Middle East. Is your study abroad program prepared for an emergency evacuation? As study abroad programs grow in higher ed, so too does the need […]

Evacuation Planning Procedures for Study Abroad Emergencies (Print)

Recent world events underscore the importance of planning for the most extreme circumstances: the earthquake in New Zealand, the tsunami and nuclear crisis in Japan, and political unrest in the Middle East. Is your study abroad program prepared for an emergency evacuation? As study abroad programs grow in higher ed, so too does the need […]

Fundraising for Boards: A Guide (PDF Digital Download)

The level of alumni engagement with and giving to alma mater is a clear sign of an institution’s continued relevance. This connection is one of the reasons why the advancement operation is a key priority for the board. Yet the greatest barriers to higher levels of fundraising success can rarely be isolated in the advancement […]

Fundraising for Boards: A Guide (Print)

The level of alumni engagement with and giving to alma mater is a clear sign of an institution’s continued relevance. This connection is one of the reasons why the advancement operation is a key priority for the board. Yet the greatest barriers to higher levels of fundraising success can rarely be isolated in the advancement […]

Fundraising for Deans: A Guide (PDF Digital Download)

Deans are expected to engage alumni and fundraise actively for their college; yet, most have received little training or support in that endeavor. In this monograph, Jim Langley demystifies fundraising for deans and offers a practical guide for how deans can manage their involvement in every stage of the fundraising effort to attain significant gifts […]

Fundraising for Deans: A Guide (Print)

Deans are expected to engage alumni and fundraise actively for their college; yet, most have received little training or support in that endeavor. In this monograph, Jim Langley demystifies fundraising for deans and offers a practical guide for how deans can manage their involvement in every stage of the fundraising effort to attain significant gifts […]

Fundraising for Presidents: A Guide (PDF Digital Download)

An effective president does so much more than raise funds and shake hands. Your institution’s president is uniquely positioned to scan the horizon and help develop and communicate a vision of the future to prospective donors. In this book, Jim Langley, president and founder of Langley Innovations and past vice president for advancement at Georgetown […]

Fundraising for Presidents: A Guide (Print)

An effective president does so much more than raise funds and shake hands. Your institution’s president is uniquely positioned to scan the horizon and help develop and communicate a vision of the future to prospective donors. In this book, Jim Langley, president and founder of Langley Innovations and past vice president for advancement at Georgetown […]

Handbook for Academic Advisors (PDF Digital Download)

How can academic advisors provide high-quality developmental advising in the face of diminishing resources and increased commitments? We brought this question to Susan Ohrablo, a nationally recognized speaker with 25+ years of experience working with diverse institutions and student populations. In this digital handbook, Sue offers practical guidelines for academic advisors, including how to: Develop […]

How to Engage Faculty in Academic Program Prioritization (PDF Digital Download)

Resistance to change and lack of faculty buy-in are the most frequently cited challenges in prioritizing academic programs. Yet, a highly engaged faculty is critical to the success of a prioritization effort. When faculty are fully engaged and committed to the process, there will be greater ownership (and therefore more successful implementation) of the decisions […]

How to Engage Faculty in Academic Program Prioritization (Print)

Resistance to change and lack of faculty buy-in are the most frequently cited challenges in prioritizing academic programs. Yet, a highly engaged faculty is critical to the success of a prioritization effort. When faculty are fully engaged and committed to the process, there will be greater ownership (and therefore more successful implementation) of the decisions […]

Innovative Strategies for Annual Giving and Alumni Relations: Lessons from the Corporate World (PDF Digital Download)

Businesses have long excelled at customer service and engagement, and higher education can greatly benefit from these lessons. Gain best practices to keep your alumni connected and giving to their alma mater by applying key marketing lessons from the corporate sector. Entice alumni to do more to help spread your institution’s brand. Look to Innovative Strategies […]

Innovative Strategies for Annual Giving and Alumni Relations: Lessons from the Corporate World (Print)

Businesses have long excelled at customer service and engagement, and higher education can greatly benefit from these lessons. Gain best practices to keep your alumni connected and giving to their alma mater by applying key marketing lessons from the corporate sector. Entice alumni to do more to help spread your institution’s brand. Look to Innovative Strategies […]

International Travel Handbook: Engaging Constituents Abroad (PDF Digital Download)

Make sure you are getting the most out of every international trip. International students, parents and alumni represent an abundance of largely untapped resources for many institutions. Connecting with these valuable constituents is vital, but the complications and logistics of traveling abroad can be daunting. This book provides guidance on meaningfully engaging these populations as […]

International Travel Handbook: Engaging Constituents Abroad (Print)

Make sure you are getting the most out of every international trip. International students, parents and alumni represent an abundance of largely untapped resources for many institutions. Connecting with these valuable constituents is vital, but the complications and logistics of traveling abroad can be daunting. This book provides guidance on meaningfully engaging these populations as […]

Jim Langley’s Fundraising Guides for University Leaders (PDF Download)

Securing your institution’s financial future isn’t just about raising more dollars — it’s about creating the conditions that foster continued and increased support. These four books rethink how your president, board members, academic deans, and other key stakeholders support the work of fundraising and donor relationship building. Learn practical strategies for involving those stakeholders at […]

Jim Langley’s Fundraising Guides for University Leaders (Print)

Securing your institution’s financial future isn’t just about raising more dollars — it’s about creating the conditions that foster continued and increased support. These four books rethink how your president, board members, academic deans, and other key stakeholders support the work of fundraising and donor relationship building. Learn practical strategies for involving those stakeholders at […]

Mitigating the Campus Parking Problem (PDF Digital Download)

Transportation Demand Management (TDM) has become an increasingly accepted and popular solution to the campus parking crisis. To be successful, however, TDM initiatives require cooperation and collaborative planning between campus transportation officials and representatives of your local community. In this monograph, Spenser Havlick, Professor Emeritus, University of Colorado Boulder, provides an array of tested and […]

Not Helicopters, but Allies: Partnering with Parents to Better Support Students (PDF Digital Download)

arents are often well positioned to identify early warning signs, provide encouragement, and offer meaningful support for at-risk students. With the right buy-in and collaboration, your staff can work with parents to support students in a way that positively impacts retention and on-time graduation rates. This book will act as a guide for you to: […]

Not Helicopters, but Allies: Partnering with Parents to Better Support Students (Print)

arents are often well positioned to identify early warning signs, provide encouragement, and offer meaningful support for at-risk students. With the right buy-in and collaboration, your staff can work with parents to support students in a way that positively impacts retention and on-time graduation rates. This book will act as a guide for you to: […]

Productive Conversations with Donors: A Handbook for Frontline Fundraisers (PDF Digital Download)

A book by Kathy Drucquer Duff, CFRE Are you moving the relationship forward with every donor interaction? Simply visiting with a donor is not enough. Successful gift officers are curious, inquisitive, and able to ask probing questions in an authentic way that discovers the donor’s motivations and dreams, building a deeper relationship with them over time. […]

Productive Conversations with Donors: A Handbook for Frontline Fundraisers (Print)

A book by Kathy Drucquer Duff, CFRE Are you moving the relationship forward with every donor interaction? Simply visiting with a donor is not enough. Successful gift officers are curious, inquisitive, and able to ask probing questions in an authentic way that discovers the donor’s motivations and dreams, building a deeper relationship with them over time. […]

Prospecting Using Social Media: A Primer (PDF Digital Download)

This Academic Impressions book by Marianne Pelletier, CFRE, will walk you through more than 30 separate exercises in using social media for prospecting and for prospect research, and will provide you with introductory information on the following: The possibilities and limits of using social media in prospecting Tactics for mining social media to locate wealthy […]

Scripting and Training for Effective Fundraising Calls (PDF Digital Download)

Too often, training of phonathon callers is a one-time investment. After an initial session, callers go to their work, and do not later have the opportunity to debrief, share tips and practices, and thus improve on their work. In this paper, Albert Melfo, director of annual giving at Kent State University, offers a structured approach […]

Strategic Planning: 5 Tough Questions, 5 Proven Answers (PDF Digital Download)

Learn how you can approach strategic planning in a truly collaborative way, with resources and exercises to help you turn good advice into action. This resource-packed book from Academic Impressions and Pat Sanaghan (The Sanaghan Group) offers practical advice for: Conducting strategic planning in a low-trust environment Examples of guiding principles to ensure the process […]

Successful Fundraising Calls: A Phonathon Scripting Workshop (PDF Digital Download)

This book offers you a full scripting workshop and tutorial for successful solicitation calls. Author Jessica Neno Cloud critiques and revises 6 real phonathon scripts submitted by institutions across North America. In this book, you will: Learn the pillars of writing effective scripts Review sample LYBUNT, SYBUNT, young alumni, and future donor scripts Explore Cloud’s […]